SLA MANAGER
£32,443 - £37,925
With the vital work we do at SIS, it's imperative that our IT provides a reliable and high quality service. In this role, you'll be part of making that happen. Working across the Service, you'll monitor, analyse and report on service levels to ensure SLAs are always being met.
Matching the service delivery records to the SLAs, you'll identify where changes need to be made, analyse the best way of doing this and report on your findings (in some cases, you'll also get involved in initiating the changes, too). It's very much a role that is about communication, so you'll encourage - and participate in - regular review meetings between service providers and users.
As well as being capable of operating to SFIA Service Level Management, Level 3 or 4, you'll also have a least an ISEB Foundation Certificate in IT Service Management (ideally, you'll have this qualification to Practitioner Level). Proactive, highly analytical, persuasive and well organised, you have the ideal qualities for the role.
