LEAD SLA MANAGER
£39,753 - £46,355
With the vital work we do at SIS, it's imperative that our IT provides a reliable and high quality service. In this role, you'll be part of making that happen. It will be your task to ensure that Enterprise ICT services meet stringent agreed standards.
It's a varied role that will require you to liaise with customers throughout the Service as you determine, negotiate and agree Service Levels. As a manager, you'll also keep a close watch on the agreements you delegate to others. Finally, it will be part of your remit to set, develop and maintain the standards for all ICT SLAs.
To take on this role, you'll need to have reached SFIA Service Level Management Level 5. (Ideally, you'll also have an ISEB Manager's Certificate in Service Management). In addition, you'll be highly organised, with a collaborative, teamworking approach that will fit perfectly with our culture.
